FAQs

GFC is one of the largest independent providers of office technology solutions in the nation. GFC delivers unique business process expertise, leveraging the latest technology to help clients achieve their organizational goals. Family-owned since 1956, the company has 32 offices in 7 states, employing over 700 associates. Our corporate office is located in Madison, Wisconsin.

Elevity is GFC’s Managed IT services division. Elevity [pronounced “eh-leh-vi-tee”] delivers cloud, Managed IT Services, vCIO and cybersecurity services to organizations across the Midwest. Elevity’s analysts and dedicated vCIO (Virtual CIO) staff help organizations with IT strategy, security and support to strategically align technology with their business goals.

Unlike other technology dealers, GFC is not interested in selling you the most equipment possible; we’re interested in building a mutually beneficial partnership with your company. Our business analysts work with you to understand your business goals and identify the best ways to help you achieve them. This includes integrating industry-leading software and hardware to build custom solutions, all of which are supported by technical expertise, exceptional customer service and flexible in-house financial solutions.

GFC is not tied to one manufacturer, so choosing GFC as your technology provider ensures you will get the hardware products that are best suited to your needs. In addition, we have our own in-house financial service, GFC Leasing, which offers flexible financing options for printers and hardware as well as almost anything your business may need. Our hardware offerings include: 

Office Copiers
Printers
Scanners
Production Print
Large Format Printers 
IT Hardware-as-a-Service
Interactive Displays

This new payment portal is designed to enhance the customer experience by combining multiple invoice streams into one payment portal, creating a more holistic customer account view and putting more control and invoice availability into the customer’s hands.

There are also internal process efficiencies to be gained by using this portal, including automated collections notifications and centralized payment processing.

The new portal will be called eInvoice Connect.

Customers can access the portal in any of the following ways:

• gflesch.com -> Support -> Pay My Invoice
• e-Info portal – In place of the old Invoices tile within the e-Info portal, there will be a link
• Links sent out by our A/R team
• Promotional communications that will be going out prior to and during go-live

To authenticate for the first time, have a recent invoice handy. The following fields need to be entered to gain access.

• Account number
• Invoice number
• Invoice amount

Then, customers can create a username and password to use going forward.

The e-info portal will have a link to the eInvoice Connect portal, in place of the Invoices tile where you previously managed and paid certain invoices.  Separate login credentials are necessary to access the eInvoice Connect portal.

This new portal will not change how customers are receiving their invoices. Your current elections (print or email) will continue. Please contact AR@gflesch.com to enroll in e-invoicing or change or confirm billing address preferences.

The customer’s administrator for the portal can add additional users.

No. You will continue to see the same type of invoices you are used to seeing. The invoices will continue to be sent from our legacy invoicing systems according to your existing preferences (email or print).

Once on your account landing page, you can view a summary statement of account, a list of open invoices including date, invoice amount, amount due, Contract #, and Lease # among other things. 

You can pay via ACH/bank account or credit card on the portal. Please note, there will be a 3% surcharge on credit card payments beginning October 8, 2024. In the portal, you are given the option to select a different payment method to avoid the surcharge if desired.

Yes! You can save payment methods directly on the portal, and also schedule automatic payments on either the invoice date or due date.

PDF copies of invoices will be available on the portal and can be downloaded and/or printed.

Yes. Customers will still be able to log into the portal to view, download, and pay their invoices if they receive a paper bill.

This portal will not change invoice delivery methods, unless requested. Please contact AR@gflesch.com to enroll in e-invoicing.

Yes! This portal will show all invoicing types – Sales, Service, Contract, and Lease invoices for both GFC and Elevity.

Existing agreements on ACH autopay will not be affected.

Existing agreements on with an automatic credit card payments will need to be moved from our existing credit card processor over to the new eInvoice Connect portal. After October 8^th, GFC will contact these customers to facilitate enrollment and ensure a smooth transition.

Even if your agreements are already enrolled in ACH autopayment through GFC’s existing systems, it is still encouraged to enroll in the eInvoice Connect portal. The agreements will not overlap or duplicate-pay any invoices.

The Excel version will not be accessible in eInvoice Connect. You will continue to receive Excel invoices via email as they have in the past. A PDF copy of your invoice is available in eInvoice Connect, however.

Some old balances and/or credits do exist and are valid. Please contact AR@gflesch.com with any questions.

Please contact AR@gflesch.com and a representative will investigate.

This is likely due to a lease-contract connection issue. We’ve been working hard to connect the service contracts and the leases for our customers, but it might not be perfect at the onset. Please contact AR@gflesch.com to investigate and correct the issue going forward.