When It's Time to Call a Service Tech

Is your multi-function printer (MFP) acting up, causing frustration and reducing your productivity? It's essential to know when it's time to seek the expertise of a professional service technician to address any issues promptly. By doing so, you can prevent further damage or malfunctions that may impact the efficiency of your printer.

Here’s what you’ll need to know:

• Signs That Your Multi-Function Printer Is Malfunctioning
• DIY Fixes for Multi-Function Printer Issues
• The Importance of Timely Professional Intervention
• Tips for Finding a Reliable Service Technician
• Benefits of Partnering with a Managed Print Services Provider

Don't let printer problems linger – take action and reach out to a skilled technician to ensure your device operates smoothly and effectively.

Signs That Your Multi-Function Printer Is Malfunctioning

Is your MFP giving you trouble? Many modern MFPs include an interactive display on the front of the device. This display will show error codes giving details about where and what is causing the malfunction.

Other printer problems that are common across all brands of MFPs, also include:

• Jamming or misfeeding of paper
• Blurry, smudged or lines across printouts
• Strange noises (e.g., squeaks, grinding, popping) made by the internal workings of the device
• Unusual odors or smoke
• Recurring error messages or error codes that you are unable to resolve on your own

Whatever the cause of your printer trouble, it will likely impact the productivity of your staff. Because no one likes to find an “out of order” sign on the printer when work needs to be done. That’s why it’s best to understand your personal DIY limitations and service options ahead of time. In this manner, you’ll be able to solve your print malfunction as quickly as possible and get back to getting things done. 

DIY Fixes for Multi-Function Printer Issues

Some MFP issues are simple and can often be resolved by performing a few troubleshooting steps. If your printer is having issues, consider the following:

• Check for paper jams: Open the printer and carefully remove any stuck paper. Make sure there are no small bits of paper left behind
• Check ink or toner levels: If your prints are coming out faint or streaky, check the ink or toner levels and replace cartridges if necessary
• Restart the printer: Sometimes a simple restart can resolve minor software glitches
• Update printer drivers: Visit the manufacturer's website and download the latest drivers for your printer model

These DIY fixes may solve minor issues. However, if the problem persists or the repairs require technical expertise, it's time to call a professional.

The Importance of Timely Professional Intervention

Knowing when to call a professional is important, because seemingly small MFP problems can potentially turn into costly concerns, over time.

Here’s some reasons why it’s important to contact a professional service technician, when minor troubleshooting techniques are not enough:

• Prevent further damage: Ignoring printer issues can lead to more serious damage, resulting in costly repairs or even the need for a replacement printer
• Minimize downtime: A malfunctioning printer can disrupt your workflow and productivity. Calling a service technician promptly can help minimize downtime and get your printer back up and running quickly
• Preserve equipment lifespan: Regular maintenance and timely repairs by professionals can extend the lifespan of your multi-function printer, saving you money in the long run

Don't wait until it's too late. Call a professional to keep your equipment in tip-top shape. Your staff will thank you for it.

Tips for Finding a Reliable Service Technician

When it's time to call a service technician, do your due diligence so that you know you’ll be working with a reliable and trustworthy professional.

Here’s a few tips to get you started:

• Research and read reviews: Look for reputable printer repair companies or technicians in your area. Read reviews and testimonials to gauge their expertise and customer satisfaction
• Ask about technician notification procedures: Find out when to expect the technician and if the service company will provide their name to you, prior to their arrival
• Request a quote: Get a detailed quote, including the cost of parts and labor, before agreeing to any repairs

A knowledgeable service technician who will get your MFP back in working order is a valuable resource. Especially if the technician works for an expert Managed Print Services (MPS) provider.

Benefits of Partnering with a Managed Print Services Provider

Many of today’s businesses partner with a MPS provider in order to leverage their expertise in streamlining business technology and maximizing office workflows.

A contract with a MPS provider can be tailored to fit a business client. Lease length, auto-replenishment of toner cartridges, repair services, genuine OEM parts, equipment loaners, etc. can often be included as a part of this contract.

Managed Print is often only one of multiple services that a MPS provider offers to business customers. Cybersecurity, unified communications, leasing & financing solutions and interactive displays are other popular business technologies that MPS providers commonly have available.

Improve productivity, streamline workflows, enhance security and reduce costs with optimized business technology designed for you. When you contact the Troyka-TC (GFC), you mean business. Customers have relied on GFC’s expert MPS capabilities for decades, but our business technologies go far beyond printers. Learn more about GFC and how we can help you solve your toughest business challenges.